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Microsoft Dynamics 365 Systems Analyst - Government Agency

Job Title: Dynamics 365 Systems Analyst (12-month Contract)


Our Client:

A key government agency in Ireland, fostering business competitiveness through enterprise-led talent development. Partnering with numerous enterprise bodies, they deliver talent development, upskilling, and innovative business supports to thousands of businesses and workers annually.


Role Purpose:

Supporting a significant Digitalisation/Business transformation initiative, transitioning from disparate systems to a unified enterprise platform. Seeking an experienced Dynamics 365 Systems Analyst to drive Microsoft Dynamics 365 and Power Platform implementation, customization, and optimization.


Key Responsibilities:

  • Collaborate with stakeholders to analyse business processes and objectives, offering guidance on leveraging Dynamics 365 and Power Platform.

  • Design, configure, and implement Dynamics 365 solutions, including customizations and integrations.

  • Simplify technical concepts for non-technical stakeholders.

  • Conduct system assessments, identify gaps, and propose solutions.

  • Provide end-user training on Dynamics 365 and Power Platform.

  • Collaborate with cross-functional teams for project delivery.

  • Stay updated on Dynamics 365 and Power Platform developments, sharing insights with the team.

  • Act as a subject matter expert, advising on best practices.


Essential Qualifications and Experience:

  • 1+ years implementing Dynamics 365 CRM and Power Platform Solutions.

  • Strong CRM understanding.

  • Hands-on experience with Dynamics 365 and Power Platform.

  • Ability to configure OOB features.

  • Strong problem-solving and communication skills.

  • Self-motivated team player.

  • Flexibility for hybrid work.

  • Desirable Qualifications and Experience:

  • Relevant certifications like Microsoft Certified: Dynamics 365 + Power Platform Developer Associate.

  • Knowledge of Power BI and related Microsoft technologies.

  • Experience in business process analysis and UX requirements.

  • Familiarity with public sector implementations and compliance requirements.






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