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E-Commerce Executive - Luxury Retail

Our client  is a business which combines the talents of vibrant staff with the tradition of quality and service of days gone past. They pride themselves on maintaining a wide diversity of luxury goods, catering for all budgets and tastes, with designs of the highest quality from leading manufacturers around the world. They are home to a wide range of departments which boast handpicked first-class staff, with quality customer service skills and expert knowledge in their sector. All new team members are trained to the highest standard.


Our client is currently looking for an experienced e-Commerce Executive to join the team.

E-Commerce Executives ensure accuracy in products data entry, respond to incoming customer queries and process orders including returns.

As e-Commerce Executive you will:

  • Upload products to the website, which includes writing a product description and uploading images

  • Merchandise the site, create banners and new webpages

  • Process and fulfil online orders in a timely manner

  • Liaise with brands on their latest launches and campaigns for website updates and content creation

  • Process online returns, refunds, check stock levels and conduct daily stock control reports

  • Assist customers with daily queries and provide excellent customer support by email, webchat and phone

Person Specification:

  • 1-2 years retail/customer service experience

  • E-Commerce order processing skills

  • Strong organisational, multitasking, and creative abilities

  • Detail-oriented with Microsoft Office proficiency

  • Team player comfortable in office environment

  • Ability to handle pressure during peak periods

Desirable skills

  • Previous experience creating emails and blogs

  • Previous experience creating banners

  • Previous experience with Adobe/ Magento eCommerce platform

  • Google Analytics


  • Bike to work scheme

  • Company pension

  • Employee discount

  • Sick pay

  • Store discount

  • Family Leave

  • Subsidised gym membership


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