top of page

E-Commerce Executive - Luxury Retail


Our client  is a business which combines the talents of vibrant staff with the tradition of quality and service of days gone past. They pride themselves on maintaining a wide diversity of luxury goods, catering for all budgets and tastes, with designs of the highest quality from leading manufacturers around the world. They are home to a wide range of departments which boast handpicked first-class staff, with quality customer service skills and expert knowledge in their sector. All new team members are trained to the highest standard.


Responsibilities:

Our client is currently looking for an experienced e-Commerce Executive to join the team.

E-Commerce Executives ensure accuracy in products data entry, respond to incoming customer queries and process orders including returns.


As e-Commerce Executive you will:

  • Upload products to the website, which includes writing a product description and uploading images

  • Merchandise the site, create banners and new webpages

  • Process and fulfil online orders in a timely manner

  • Liaise with brands on their latest launches and campaigns for website updates and content creation

  • Process online returns, refunds, check stock levels and conduct daily stock control reports

  • Assist customers with daily queries and provide excellent customer support by email, webchat and phone


Person Specification:


  • 1-2 years retail/customer service experience

  • E-Commerce order processing skills

  • Strong organisational, multitasking, and creative abilities

  • Detail-oriented with Microsoft Office proficiency

  • Team player comfortable in office environment

  • Ability to handle pressure during peak periods


Desirable skills

  • Previous experience creating emails and blogs

  • Previous experience creating banners

  • Previous experience with Adobe/ Magento eCommerce platform

  • Google Analytics


Benefits

  • Bike to work scheme

  • Company pension

  • Employee discount

  • Sick pay

  • Store discount

  • Family Leave

  • Subsidised gym membership



Comments


bottom of page