Overview:
Our client is a family-run business with a rich tradition of quality and service, offering a wide range of luxury goods. They pride themselves on customer service and expert staff, maintaining a balance of tradition and innovation.

Responsibilities:
The client is seeking an experienced E-Commerce Executive to join the team. Key duties include:

• Uploading products, writing descriptions, and adding images.
• Merchandising the website, creating banners, and webpages.
• Processing orders, returns, and stock control.
• Liaising with brands for website updates and content creation.
• Providing excellent customer support via email, webchat, and phone.

Person Specification:

• 1-2 years in customer service or retail.
• Experience with e-commerce platforms and order processing.
• Strong organisational skills and attention to detail.
• Creative with excellent written English and computer skills.
• Ability to work under pressure and as part of a team.

Desirable Skills:

• Experience with creating emails, blogs, banners, and using Adobe/Magento.
• Familiarity with Google Analytics.